Sarah
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Recent activity by Sarah-
What if my fermenting temperature is too high?
Try and avoid your brew going above 30°C (86°F) as the yeasts overpopulate, the brew will speed up and the vinegar flavour will be stronger. If you live in a particularly warm place check your brew...
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I did not receive my order
Does your track & trace say that your order has been delivered, but you haven't received it? If so, please check whether the delivery address you provided is correct. If this is the case, the deliv...
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What if my scoby grows mould on the top of it?
You will need to throw out your whole batch and scoby. Once you can see the mould it is too late, and the batch is tainted. Mould can grow if the area that the kombucha is being brewed is easily co...
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I received the wrong product
That's annoying! If you report this to our Customer Support, they will take the necessary steps to find a solution as soon as possible in consultation with you.
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What do I do if my payment fails?
You will be redirected to our payment partner Mollie to make your payment. If for some reason there is a problem on their part or at your bank that prevents you from making your payment, please con...
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My kombucha tastes vinegary, what have I done wrong?
Nothing! Kombucha tends to have vinegar notes from the fermentation process. If you don’t want such strong vinegar notes try fermenting for a shorter time period or just water down your kombucha be...
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My order was delivered damaged
We try to pack all orders with great love and care. Unfortunately, products can sometimes be damaged in transit. We will of course be happy to resolve this for you. Take photos of the damaged produ...
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What is Brouwland's account number?
Members of the public transfer to account BE26 4526 1050 0129; corporate customers use account number BE69 7310 1661 6778. You will also find the account number you need to use on your order confir...
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My kombucha isn't fizzy, why not?
Your kombucha won’t be fizzy from the first ferment as the kombucha culture needs to breathe (have access to air) to ferment well. If you would like fizzy kombucha or flavour infusions complete a s...
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What is DPD Pickup?
DPD Pickup is the best solution if you want to receive or return parcels easily. You can always rely on outstanding service and flexibility, thanks to our widespread Pickup network of 1.500 Pickup ...