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  1. Customer Support
  2. FAQ
  3. Delivery & collection

Delivery & collection

  • How much do I have to pay for shipping?
  • Can I collect my order?
  • I want to collect my package from Beverlo, what are the opening hours?
  • How long will it be before my order is shipped?
  • How long will it be before I receive my order?
  • My parcel is delayed
  • Can I choose a delivery date for my order?
  • Who will deliver my order?
  • Can I track my order online?
  • Can I have my order delivered to a PO box address?
  • I haven't received an order/shipping confirmation.
  • Can I still change my chosen shipping method?
  • Part of my order is missing
  • I did not receive my order
  • I received the wrong product
  • My order was delivered damaged
  • What is DPD Pickup?

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