Sarah
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Recent activity by Sarah-
Can I track my order online?
If your order is delivered by DPD or UPS, we will send you a track & trace email as soon as your order leaves our warehouse. You can track your order at any time using the link in this email. To fi...
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I've received a payment reminder, but I've already paid. What happens next?
Have you already made the payment? Don't worry, the payment and the reminder sometimes cross each other. If you've already settled the account in full, you can ignore the reminder. If you've not ye...
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Are the products in my shopping basket reserved for me?
No, the products aren't reserved for you until you have completed your order and paid. If you choose to pay by bank transfer, we will keep your order reserved for you for 5 working days. Orders tha...
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Up to what temperature can I use the pump?
Ensure that no air bubbles are present during pumping, therefore the pump may be used up to a maximum temperature of 98°C.
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What type of tea do I need to make kombucha?
Plain black tea will give the best results, start with English Breakfast, Ceylon or Darjeeling. If you want to try some other options Oolong tea will also work and give a more fruity flavour. Gree...
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Can I have my order delivered to a PO box address?
No, unfortunately this is not possible.
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How long is my discount code valid?
The validity period of a discount code depends on the code. So always read the terms and conditions carefully.
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Can I pay later?
Members of the public always pay for their orders before we send them. Companies, public institutions, schools and organisations should contact our customer services department for special payment ...
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Can I also install a transparent circulation pipe on the older Brew Monk version?
Yes, it can be purchased in our e-shop and can easily be replaced by yourself.
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How long do I ferment the kombucha for?
The first ferment time can vary from 8 to 25 days. We recommend tasting the kombucha from day 8 using a clean sterile spoon. This way you can become more aware of the flavour change during the ferm...