Sarah
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Recent activity by Sarah-
What is the (remaining) value of my gift voucher?
When you buy a gift voucher from Brouwland, you can find it under "My vouchers". You can download it and see the (remaining) balance. The gift voucher will remain there until it has been used up by...
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How do I store the scoby's when not in use?
Store your kombucha scoby in 300 mL (10 US fl oz) of starter culture from your previous batch, in the refrigerator. If it has been stored for more than 2 weeks take it out the night before brewing...
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Payment with PayPal
Quick and secure online payment with PayPal. You can use a PayPal account as your digital wallet. A secure and convenient place to store your payment details and use them easily without having to s...
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My parcel is delayed
We know that's annoying. You can request the most up-to-date information about the delivery using the track & trace that we sent you. If there seems to be a problem with your order, you can contact...
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How do I search for items on the website?
You can search for an item on our website in various ways: You can use the search bar next to our logo to enter your search term. You will immediately see a list of all relevant search results. Yo...
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My Brew Monk is leaking at the bottom.
One of the tubes from the pump to the circulation pipe may be torn or loose. This is probably caused by using too hot water in the pump. At the time of purchase you have received a bag with a spare...
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What type of sugar do I need to make kombucha?
White sugar will give the best results.
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Payment with Sofort
SOFORT is a popular payment method in Germany and is available in over 10 countries. You can use your own online banking login details on the SOFORT website to pay directly. SOFORT and credit card...
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Can I choose a delivery date for my order?
No, we will send your order after we have received the payment and all items are in stock. You can see the expected delivery date of your parcel based on the track & trace code that you receive fro...
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I am unable to use my gift voucher on the website
If your gift voucher has not expired or been used, there is no reason why you should not be able to use it.Please contact Customer Support. Adding a screenshot of the error message you receive will...