Sarah
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Recent activity by Sarah-
How long is my gift voucher valid?
Your gift voucher will be valid for 1 year after purchase. Did you find it under that pile of papers on the corner of your desk and has it expired? Please contact our Customer Support team.
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When will my cancelled order be refunded?
We aim to make a refund within a week. Depending on your payment method, it may then take 1 to 3 working days before you have the money back in your account.
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Can I get a temporary replacement?
Unfortunately this isn't possible.
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The bottom of my Brew Monk is burned.
This is because the grain is too finely crushed. This causes the smaller particles to fall through the malt pipe and burn on the bottom of the Brew Monk.
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Do I need to spend the full amount on my gift voucher at once?
No. You can use your gift voucher multiple times. We will remember the remaining balance for you. You can also find the remaining balance in your account under "My vouchers".
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Is my kombucha culture reusable?
Yes! During each ferment the mother scoby (the one you added) will produce a baby scoby. Every scoby can be used four times before it gets too old and needs to be discarded. With each batch of komb...
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Payment by credit card
Your credit card details are securely encrypted using SSL, which guarantees a high level of security. Make sure you have your credit card ready so that you can enter your card number, expiry date a...
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How long will it be before I receive my order?
Once we have prepared your order, we will hand it over to the carrier. Within Europe, we strive to have orders delivered within 1-4 working days, but this may be affected if we are very busy, custo...
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Why do you charge an administration fee?
If the total of your shopping basket, including VAT and excluding transport costs, is less than €20, we will charge a small administration fee of €5,- (including VAT). You can avoid this surcharge ...
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My pump no longer works.
If the pump makes a buzzing sound, it is probably clogged. Try to flush out the suction hole or circulation pipe with a garden hose so that the blockage is released. If the pump no longer makes any...