Sarah
- Total activity 686
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 552
Articles
Recent activity by Sarah-
I haven't received an order/shipping confirmation.
Please check that this has not gone to your spam folder. If this is not the case, please contact our Customer Support so that they can check it for you.
-
My discount code is not working
If the error message you receive does not help you further, please contact our Customer Support. Adding a screenshot of the error message you receive will help us to identify the cause more quickly.
-
My order has been paid for but hasn't yet been shipped.
There are a number of possible reasons why your order has not yet been shipped: You have paid by transfer. Depending on your bank, it may take several days for us to receive and process your payme...
-
What temperature should I store my kombucha at during fermentation?
Keeping your brew between 24 – 30°C (75 – 86°F) is important as it maintains the perfect balance of yeast to bacteria.
-
Can I still change my chosen shipping method?
If our warehouse has not yet started to process your order, we can still change the shipping method. You can check the status of your order in your account under 'My order history’. To inform us yo...
-
Can I also use my discount code in store?
No, unlike a gift voucher, you can only use a discount code online.Of course, we also have in-store promotions regularly Be sure to sign up to our newsletter to be updated on all our promotions!
-
Where can I find information about my bills and orders?
All information regarding invoices and orders can always be found in your Brouwland account after you have logged in. You can find all the details by clicking on your name in the top right corner, ...
-
What if my fermenting temperature is too low?
If your brew drops below 20°C (68°F) for an extended time it is more likely to develop mould and the brew will take longer as the bacteria and yeast are sluggish in the cooler temperatures. It will...
-
Part of my order is missing
If we sent you more than one track & trace link, we will send you your order in multiple packages. One of the parcels may have been delayed at the shipper. You can retrieve the most up-to-date deli...
-
I would like to receive a copy of my invoice
That's not a prolem! You can easily view all your invoices in your Brouwland account. You can find all the details by clicking on your name in the top right corner, under 'My financial overview’. D...