Sarah
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Recent activity by Sarah-
I can't find a product.
Are you looking for a product that could previously be found in our shop? If so, the product has probably been discontinued. You can always contact our Customer Support team to see if we can offer ...
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My screen doesn't show anything/everything anymore.
Please contact Brouwland.
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Can I order a product that is temporarily out of stock?
If you order via the webshop, you can order a product that is out of stock, but only if the delivery date is known. We will ship your order once all products you have ordered are in stock. If you w...
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Do I have to add the sugar?
Yes, without the sugar the fermentation process doesn’t work. If you add less sugar this will starve the scoby.
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Payment with Giropay
Pay securely and quickly via your German bank with Giropay. Enter your account number and PIN, and go through the authentication process. You can pay quickly, easily and securely online. You don’...
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Who will deliver my order?
Parcels within Europe are shipped via DPD: home delivery & collection points (Pickup Parcelshops).Parcel shipments to non-European countries are made by UPS. Larger shipments cannot be shipped with...
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I bought and paid for a gift voucher, but it hasn't arrived in my mailbox.
Please check that it has not gone into your spam folder. If you can't find it there, please contact our Customer Support team. They will look into it for you.
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My Brew Monk does not reach its boiling temperature.
Cover the kettle with the lid for about 2 minutes. If this does not have the desired effect, carry out a temperature correction (see manual).
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How do I get a discount code?
We regularly offer significant discounts. Your discount will be applied when you add a discount code at the checkout. Add the code in the "Add code" field in your shopping basket and the discount a...
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What if I add my scoby and starter culture before the tea has cooled properly?
You will have to wait and see! If the sweetened tea is below 30°C (86°F) fermentation will happen as per normal. If the tea is too hot it may kill the bacteria and yeast so no fermentation will hap...