Sarah
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Articles
Recent activity by Sarah-
First Aid for crafters
Has your fermentation not started? Is something wrong with the acidity of your wine? Or is your scoby out of control?No need to worry, we have in-house experts who know their way around all these i...
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What are your opening hours?
Our store is open Monday to Friday from 10am to 6pm and Saturdays from 9am to 5pm.Do you have a question for our Customer Support? You can contact them Monday to Friday from 9 a.m. to 5:00 p.m.If y...
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Can I collect my order?
Of course. During the order process, you can state that you wish to collect your order from us. You will receive an email from us as soon as your order is ready. However, if you want to pick up you...
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How can I redeem my gift voucher?
You can enter the code of your gift voucher in the "Add voucher code" field in your shopping basket. The amount of your gift voucher will be deducted immediately from the final total.
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Payment with Bancontact
With Bancontact, you can pay quickly, easily and securely through your own bank. Payment via Bancontact/Mister Cash is also free. After choosing the Bancontact payment method, you will be asked to ...
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Can I modify my order?
As long as our warehouse employees have not yet started processing your order, it can still be changed. You can check the status of your order in your account under 'My order history’. To inform us...
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How much will it cost to repair my product?
If your product is still under warranty, we will replace or repair it free of charge. Has the warranty expired? You will then be responsible for the repair costs. Of course, we will first discuss t...
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My filter plate does not fit properly/tends to fall through the malt pipe.
Turn the filter plate over or order a new model of filter plate at Brouwland.
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How can I cancel my order?
You can cancel your order by contacting our Customer Support team. If your order has not yet been processed by our warehouse employees, we can take the necessary action immediately. If your parcel ...
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What do i need to make kombucha?
You will need a brewing vessel, tea, sugar and your Mad Millie scoby.