I've returned a product. When will I receive a refund?

Once our returns department informs us that your parcel has been received and been found to be in perfect condition, our Customer Support team will, depending on the agreement, take the necessary steps to request a refund or issue you with a voucher for your next order. 

We aim to make a refund within a week. Depending on your payment method, it may then take one to three working days before you have the money back in your account.