My order has been paid for but hasn't yet been shipped.

There are a number of possible reasons why your order has not yet been shipped:

• You have paid by transfer. Depending on your bank, it may take several days for us to receive and process your payment.
• One or more of the products you ordered are out of stock. You can find the expected shipping date under “My order history” in your account.
• You sent us a message during the ordering process. This can delay the processing of your order.
• It's very busy and we're struggling with delays. We always post a message on our homepage when this happens.

If you would like more information, please do not hesitate to contact our Customer Support.