Items ordered from Brouwland are sent on approval for 10 working days (14 calendar days). The approval period begins the day after the item is delivered. This means that following delivery, you have two weeks to decide whether or not you want to keep your parcel. If you decide it is not the right product for you, you can complete our return form online. Our Customer Support team will then send you the return document you need to attach to your parcel by e-mail as soon as possible.
We will only consider those items that have been returned unused in their original and undamaged packaging as 'not ordered'. Ensure the parcel is packed in a way that is shock-resistant.
The amount (excluding shipping and delivery costs) will be refunded as soon as possible once we have received and processed the parcel.